Pbc888 com Privacy Policy — Your Data, Our Responsibility

Pbc888 com (referred to herein as "we", "the platform", or "pbc888 com") is a trusted online gaming and Sports Betting platform serving millions of members across Bangladesh with a safe and enjoyable experience. This Privacy Policy ("Policy") explains what personal information we collect, why we collect it, and how it is used, protected, and managed.

This Privacy Policy applies to the pbc888 com website, mobile application, and all our digital services. By registering, logging in, playing games, placing bets, or using any of our services, you are considered to have accepted the terms of this Privacy Policy.

We believe transparency is the foundation of trust. That's why this policy is written in plain language — no complex legal jargon — so everything is clear and easy to understand. You have full control over your personal information and can submit a request regarding your data at any time.

Pbc888 com only collects information that is genuinely necessary to provide you with the best service. We never collect data beyond what is needed.

a) Information provided directly (at registration):

• Full name (as per national ID)
• Date of birth (for age verification)
• Mobile number (for contact and OTP verification)
• Email address (optional, for notifications)
• Current address (division/district level)
• Preferred payment method details (bKash/Nagad/Rocket number)

b) Information collected during KYC verification:

• National ID number and scanned copy
• Passport (where applicable)
• Selfie or face verification photo

c) Automatically collected information:

• IP address & device type
• Browser information & operating system
• Gaming and betting history
• Transaction Records & Timestamps
• Session duration and activity logs
• Cookie and tracking pixel data

Pbc888 com uses the information it collects only for the specific purposes outlined below. Each use has a clear legal or contractual basis.

• Account Management: Completing registration, verifying your identity, and keeping your account secure.
• Service delivery: Providing uninterrupted gaming, betting, deposit & withdrawal, and Live Casino services.
• Fraud prevention: Detecting suspicious transactions, preventing multiple accounts, and guarding against money laundering.
• Responsible Gaming: Identifying signs of problem gambling to enable timely intervention and providing a self-exclusion facility.
• Legal Compliance: Maintaining records necessary to comply with applicable laws and regulations.
• Customer Support: Resolving your complaints and queries promptly and effectively.
• Service Improvement: Analyzing user experience to further improve the platform.
• Promotional communications: Letting you know about relevant offers and bonuses, with your consent (you can opt out at any time).

We never use your information beyond the purposes stated above. If we need to use your data for a new purpose, we will seek your separate consent beforehand.

Pbc888 com never sells your personal information. However, in the limited circumstances described below, certain data may be shared with third parties.

• Payment processors: Only the information necessary to complete transactions is shared with bKash, Nagad, Rocket, or your bank.
• Identity Verification Services: As part of the KYC process, information may be shared with a registered verification provider.
• Game providers: Minimum information required for Live Casino or specific games may be shared with the relevant game provider.
• Legal authorities: Data may be disclosed to government authorities or courts under a lawful order, in accordance with applicable laws in Bangladesh.
• Security Partners: Limited data may be shared with trusted security partners to ensure fraud detection and cybersecurity.

All third parties listed above are contractually bound to uphold our privacy standards. They are not permitted to use your information for their own purposes.

Pbc888 com uses cookies and similar tracking technologies on its website and app to enhance your experience. A cookie is a small text file stored on your device.

Types of cookies we use:

• Essential cookies: Required to maintain your login session and ensure platform security. The platform cannot function properly without these.
• Performance Cookies: Used to measure page view frequency and game loading times. Completely anonymous.
• Functionality Cookies: To remember your preferred language, game categories, and display settings.
• Analytics Cookies: Analyzing platform usage patterns to improve our services (without revealing your identity).

You can disable cookies at any time through your browser settings. Please note that disabling essential cookies may cause some features to stop working properly. On the mobile app, you can manage tracking preferences through your device settings.

Pbc888 com does not retain your information beyond the period necessary. The retention periods for different types of data are outlined below.

• Account information: For the duration of the account and 5 years after closure (as required by law)
• Transaction Records: 7 years (as required by financial regulations)
• KYC Documents: 5 years after account closure
• Gaming Log: 3 years (for dispute resolution)
• Cookies & Session Data: Until session ends, or a maximum of 90 days
• Customer support records: 2 years after last contact

All your data is stored in certified data centers located in Bangladesh and the Asia-Pacific region. These data centers comply with ISO 27001 security standards and are under 24/7 security monitoring. Data is securely destroyed once its retention period has elapsed.

You have a number of important rights regarding your personal data at pbc888 com. Exercising these rights is completely free of charge.

• Right to Access: You have the right to know what information we hold about you. Upon request, the data will be provided within 30 days.
• Right to rectification: If any of your information is incorrect, you can request a correction — either directly through your profile or by contacting our support team.
• Right to erasure: In certain circumstances, you may request that your information be deleted. However, some data may need to be retained to fulfil legal obligations.
• Right to Restrict Processing: You may request that we stop using your information for specific purposes.
• Right to Portability: You can receive your data in a readily readable format.
• Right to Object: You can object to marketing communications or profiling at any time.
• Right to withdraw consent: You may withdraw any consent you have previously given at any time.

To exercise any of these rights, contact our support team via Live Chat or email. We will respond to your request within 30 business days.

Pbc888 com employs industry-leading technical measures to keep your data secure. Our security infrastructure is updated on a regular basis.

• 256-bit SSL/TLS encryption: All data transfers occur over encrypted channels.
• Two-Factor Authentication (2FA): Mobile OTP verification can be enabled as a mandatory step when logging into your account.
• Firewall & IDS: Robust firewalls and intrusion detection systems are active around the clock.
• Data Masking: Sensitive information is partially masked in dashboards and reports.
• Access Control: Staff members can only access information relevant to their specific role and responsibilities.
• Penetration Testing: Security audits are conducted by third-party experts every 6 months.
• Incident Response: In the event of a security incident, affected members will be notified within 72 hours.

Please be aware, however, that no one can guarantee 100% security on the internet. Keep your password strong, never share it with anyone, and avoid logging in from unfamiliar devices.

Pbc888 com is a platform operated exclusively for adults aged 18 and above. We never knowingly collect or process information from anyone under the age of 18.

• Age verification is mandatory at the time of registration.
• Additional KYC verification will be carried out in suspicious cases.
• If it is established that a minor has created an account, that account will be closed immediately.
• Following account closure, all collected data for that individual will be deleted as promptly as possible.

If you believe a minor is using your device or account, please notify our support team immediately. For parents, our Responsible Gaming The page includes guidance on parental controls.

Pbc888 com may update this Privacy Policy at any time as needed. When changes are made, the following steps will be taken.

• The last updated date on this page will be revised accordingly.
• For significant changes, an SMS will be sent to your registered mobile number.
• Upon your first login after any changes, you will be given the opportunity to review the updated policy.
• If you do not wish to accept the policy, you will be given the option to close your account.

Visit this page regularly to stay up to date with the latest version of our Privacy Policy. Continued use of the platform after any changes will be considered acceptance of the updated policy.

If you have any questions, complaints, or data-related requests regarding this Privacy Policy, please get in touch with us.

• Email: support@pbc888com.bet
• Live Chat: Available 24/7, average response time 3 minutes
• Response Time: Via email, typically within 24 hours

For any data protection complaint, we will provide an initial response within 7 business days and aim to resolve the matter within 30 days. If you are not satisfied with our resolution, you have the right to escalate the complaint to the relevant regulatory authority.